Open to opportunities

Maissa Mathlouthi

@maissamathlouthi

Message

Fresh graduate in Computer Systems and Network Security with customer support expertise.

Tunisia

Message

What I'm looking for

I seek a role combining customer support and technical work where I can apply my front-end skills, assist users, learn quickly, and grow within a collaborative team.

I am a recent graduate with a Master's degree in Computer Systems and Network Security and practical experience in customer service and technical support.

I developed front-end applications using HTML, CSS, JavaScript and React, and contributed to improving a company website through collaborative design work using Figma.

I have hands-on experience in customer-facing roles — processing payments, resolving booking issues, and supporting international customers — and I bring strong communication, problem-solving, and teamwork skills.

I am motivated, responsible, and eager to grow in roles that combine technical development and client support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Assist Digital

Jan 2025 - Aug 2025 (7 months)

Provided support to international customers by resolving booking issues and managing reservations, improving customer satisfaction in a fast-paced environment.

Customer Service Communication Conflict Resolution CRM

Development Consultant

Red Dream Solutions

Jan 2023 - Apr 2024 (1 year 3 months)

Enhanced the company website by implementing designs and collaborating with the team to create responsive front-end interfaces using modern web technologies.

HTML CSS JavaScript Figma Responsive Design Git Front End Web Technologies