Alex Brook
@alexbrook
ServiceNow lead consultant driving ITSM automation, process optimization, and enterprise platform transformation.
United StatesWhat I'm looking for
I am a results-driven ServiceNow professional with over nine years of progressive experience in IT Service Management, enterprise platform configuration, and digital transformation. I have a proven record delivering scalable ServiceNow solutions—leading cross-functional teams, implementing ITIL practices, and automating workflows that improved SLA compliance and reduced manual effort.
My background includes end-to-end implementations of ITSM and HRSD modules for large clients, custom application development using JavaScript and Glide APIs, CMDB integrations, and stakeholder collaboration at C-level to define roadmaps and enterprise architecture. I hold ServiceNow and ITIL certifications and an advanced technical degree, and I bring strong documentation, stakeholder management, and process optimization skills to every engagement.
Experience
Work history, roles, and key accomplishments
ServiceNow Lead Consultant
ABC Technologies
May 2021 - Present (4 years 4 months)
Spearheaded end-to-end implementations of ITSM and HRSD for Fortune 500 clients, improving SLA compliance by 35% and automating onboarding/CMDB integrations to reduce manual input time by 60%. Led a cross-functional team of 10+ under Agile and partnered with C-level stakeholders on platform roadmaps.
ServiceNow Developer / Administrator
XYZ Global Solutions
Jul 2017 - Apr 2021 (3 years 9 months)
Developed custom ServiceNow applications and catalog items using JavaScript/Glide APIs, managed platform operations including upgrades and user administration, and configured Service Portal and automation to streamline incident and change workflows.
ITSM Analyst / Junior Engineer
NextGen IT Services
Jan 2015 - Jun 2017 (2 years 5 months)
Supported ServiceNow ticketing and CMDB data integrity, deployed knowledge management and service catalog features, and produced performance dashboards to drive continuous improvement.
Education
Degrees, certifications, and relevant coursework
Priston University
Master of Science, Computer Science
Master of Science in Computer Science degree completed at Priston University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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