At PRESTO, I support customers with account management, fare transactions, and e-ticket assistance through calls and live chat. I troubleshoot app, payment, and card issues, create case tickets, and maintain 95%+ CSAT.
At Teleperformance Canada, I managed customer cases in Compass and ranked among the Top 3 Performers for six consecutive months. I also mentored new agents and helped update knowledge articles.
As an iOS Mobile Application Developer, I developed apps for health monitoring, medical attention, and sports clients. I debugged issues using logs, worked with APIs, and tested requests in Postman.
