DILSHAD MAHIDA
@dilshadmahida
I resolve technical, billing, and product-support issues across Windows and macOS.
CanadaWhat I'm looking for
At Concentrix, I provide technical and customer support for client products, resolving product questions, technical issues, billing concerns, and account requests.
I support post-sales work including order processing, returns, exchanges, subscriptions, payment processing, software installation, and activation across Windows and macOS. I also help plan and execute IT infrastructure upgrades and maintenance activities.
Previously, I managed daily restaurant operations at Lucky Punjabi Restaurant, supervised front- and back-of-house teams, trained employees, maintained inventory records, and resolved customer and employee conflicts.
My background combines customer service, technical troubleshooting, account support, Microsoft Excel data analysis, leadership, and clear communication in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Provide technical and customer support for client products, including troubleshooting, order processing, account management, and software installation. Handle billing inquiries, payment processing, and account-related concerns while supporting Windows and macOS environments.
Education
Degrees, certifications, and relevant coursework
Centennial College
Post-Graduate Certificate, Human Resource Management
2022 - 2022
Post-Graduate Certificate in Human Resource Management from Centennial College in 2022.
Sarvepalli Radhakrishnan University
Bachelor of Science, Chemistry and Environment
2017 - 2019
Bachelor of Science in Chemistry and Environment from Sarvepalli Radhakrishnan University, India, from 2017 to 2019.
Basil High School
High School Diploma, Science
2016 -
High School Diploma in Science from Basil High School, India, in 2016.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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