HIHamdi Icöz
@hamdiicz
Engineering graduate with experience in consulting and customer service.
GermanyWhat I'm looking for
My name is Hamdi Icöz, and I am a dedicated engineering graduate with a Bachelor of Engineering in Mechanical Engineering from Technische Hochschule Köln. Since completing my degree in August 2022, I have gained valuable experience in various roles, including my current position as an insurance representative at Arag SE. My role involves providing insurance solutions to both private and business clients, ensuring their needs are met with professionalism and care.
Prior to my current role, I worked as a consultant at Interim Profis GmbH, where I was responsible for managing both new and existing client relationships. I excelled in contract negotiations and project management, which allowed me to develop strong problem-solving skills. My experience in e-commerce as a sales assistant further honed my ability to analyze key performance indicators and optimize internal processes, ensuring customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Versicherungsvertreter
Arag SE
Feb 2024 - Present (1 year 5 months)
Responsible for mediating insurance policies to private and commercial clients. Also handles the ongoing support and management of existing customer accounts.
Consultant
Interim Profis GmbH
May 2022 - Apr 2024 (1 year 11 months)
Managed new and existing customer accounts, providing consultation and solution development. Negotiated contracts and compensation, independently managed projects, and trained new employees.
E-Commerce Sachbearbeiter
Meraldino GmbH
Nov 2021 - Mar 2022 (4 months)
Monitored and analyzed e-commerce KPIs, and developed and managed the online shop. Managed warehouse operations including inventory control, handled customer inquiries, and sold sporting goods.
Medientechniker
BB-Systems
May 2021 - Oct 2021 (5 months)
Designed and programmed control systems, and implemented and managed media technology. Set up and configured equipment, performed maintenance, and provided initial user training.
Paketzusteller
DHL
Nov 2020 - Apr 2021 (5 months)
Responsible for package delivery services.
Call-Agent
BB-Systems
Feb 2020 - Jul 2020 (5 months)
Verified the authenticity of personal identification documents.
Zerspanungsmechaniker
F&M Zerspanungstechnik GmbH
Aug 2019 - Sep 2019 (1 month)
Performed CNC milling and turning operations, conducted quality control, and carried out maintenance and repair work. Also involved in CAD modeling.
Be- & Entlader in der Nachschicht
BB-Systems
Sep 2018 - May 2019 (8 months)
Sorted small and large packages during the night shift.
Education
Degrees, certifications, and relevant coursework
Technische Hochschule Köln
Bachelor of Engineering, Maschinenbau
Completed a Bachelor of Engineering in Mechanical Engineering. The program provided a comprehensive understanding of mechanical principles and their applications.
Geschwister-Scholl-Gesamtschule
Abitur
Obtained the Abitur qualification from Geschwister-Scholl-Gesamtschule. This secondary education prepared for higher academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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