NZNada Zahry
@nadazahry
Ambitious customer relations specialist with a passion for driving results.
GermanyWhat I'm looking for
Ambitious and dedicated professional with a strong work ethic and a results-driven mindset. I am currently a Customer Relations Specialist at TeamViewer GmbH, where I prepare tailored solutions for customers, present software solutions, and assist with technical and financial issues. I also train new recruits and participate in candidate interviews.
My professional journey includes roles as a Business Developer Intern at Flyeo Parapente, where I promoted paragliding through social networks and managed customer bookings. I also served as an Administrative Assistant Manager at La Région Occitanie, handling administrative files and preparing legal decisions. Additionally, I have experience as a Business Developer Intern at Creasouk, promoting online shop creation packages and advertising via various channels.
I hold a Master's degree in International Business Engineering from IAE Montpellier and a Master's degree in International Administration and Partnership Management from the University of Mohamed V. I am fluent in French, Arabic, and English, with a beginner's level in German. My skills include CRM D365, ERP D365, Microsoft Office, Freshdesk, and Genesys Cloud, along with strong soft skills in team collaboration, communication, and customer service orientation.
Experience
Work history, roles, and key accomplishments
Customer Relations Specialist
TeamViewer GmbH
Mar 2022 - Present (3 years 2 months)
As a Customer Relations Specialist, I prepare tailored offers for potential customers and present software solutions through online demonstrations. I assist existing customers with technical and financial issues and train new recruits.
Business Developer Intern
Flyeo Parapente
May 2021 - Aug 2021 (3 months)
Promoted tandem paragliding through social media and managed customer bookings across various platforms. Assisted customers with information on paragliding packages and wrote blog articles.
Administrative Assistant Manager
La Région Occitanie
Mar 2021 - May 2021 (2 months)
Managed administrative files for the hydraulic service and prepared legal documents for regional and European aid files.
Business Developer Intern
Creasouk
Nov 2018 - Apr 2019 (5 months)
Promoted online shop creation packages and conducted advertising through social media and mailing campaigns. Engaged in incentive and cross-selling of IT options.
Administrative Public Relations Officer Intern
Moroccan Parliament
Apr 2018 - May 2018 (1 month)
Participated in meetings between parliamentarians and prepared reports and information sheets. Conducted research on trade partnership projects.
Sales Consultant/Sport Leader
Decathlon
Jan 2017 - Mar 2018 (1 year 2 months)
Ensured shop organization and merchandising, established inventories, and provided support for daily operations.
Marketing and Development Intern
Fromadel
Jun 2015 - Aug 2015 (2 months)
Conducted market research on dairy products and prepared a commercial strategy for new product sales.
Education
Degrees, certifications, and relevant coursework
IMIAE Montpellier
Master degree, International Business Engineering
2020 - 2022
Completed a Master degree in International Business Engineering with an exchange semester at Augsburg University of Applied Sciences in Germany.
UAUniversity Mohamed V - Agdal
Master degree, International Administration and Partnership Management
2016 - 2019
Earned a Master degree in International Administration and Partnership Management in the Mediterranean Area.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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