Open to opportunities

Hal Warfield

@halwarfield

Senior technical writer and documentation strategist building AI-enabled docs that speed onboarding and reduce support load.

United States

Message

What I'm looking for

I’m looking to own documentation as scalable infrastructure—driving information architecture, onboarding acceleration, and AI-enabled content workflows while partnering tightly with product and engineering teams.

I’m a senior technical writer and documentation strategist with seven years across SaaS and tech environments, where documentation is the invisible infrastructure that determines onboarding speed and product success.

At AgentSync and data.ai, I’ve built end-to-end documentation systems that measurably reduced churn drivers, accelerated onboarding, and freed product teams to ship faster.

I specialize in documentation architecture—information architecture, taxonomy, search, and Doc-Ops workflows—translating complex technical output into clear reference material for both developers and end users.

I also bring a practical, generative-AI-first approach: I use AI as a workflow force multiplier with strong judgment, and I’ve pioneered generative AI deployment for proprietary documentation while collaborating closely with data science and product teams. My goal is simple: build docs that customers can use immediately, and teams can maintain confidently.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

AgentSync

Oct 2024 - Present (1 year 5 months)

Solely owned product documentation for a SaaS insurance compliance platform, covering compliance, licensing, and carrier-management workflows for end users and developers. Led an information-architecture overhaul, restructuring search taxonomy to measurably reduce average support time-to-answer.

Information Architecture Taxonomies Compliance Technical Writing Cross Functional Collaboration

Senior Technical Writer

Data.ai

Nov 2021 - Apr 2024 (2 years 5 months)

Wrote API and SDK documentation for an enterprise analytics SaaS, translating complex data science outputs into accurate reference material for developer and end-user audiences. Launched 30+ Pendo walkthroughs and 50+ KB articles to accelerate onboarding and reduce reliance on live support.

API Documentation Developer Documentation In App Guidance Prompt Engineering Modular Doc Templates Agile Release Documentation Information Architecture

Technical Writer & Instructional Designer

Tangoe

Jul 2019 - Oct 2021 (2 years 3 months)

Created and published technical documentation for a SaaS expense management platform, including feature guides, user workflows, and release documentation. Built and administered a custom LMS (Tangoe Learn), reducing implementation training time from 8 hours to 5 hours, and integrated WalkMe/Pendo for just-in-time in-product help.

Technical Documentation Instructional Design Learning Management Systems (LMS)WalkMe Pendo In App Guidance SaaS User Workflow Writing Cross Functional Collaboration

Project Implementation Manager

Tangoe / Asentinel

Aug 2015 - Sep 2018 (3 years 1 month)

Managed SaaS telecom-expense implementations valued at $2M–$5M, developing application specifications and documenting custom client workflows. Coordinated implementation documentation to support successful delivery and onboarding.

SaaS Implementation Specifications Client Workflow Documentation Technical Writing Project Management Stakeholder Management Telecom Expense Domain

Mobile Application Consultant

AT&T

Jan 2012 - Jan 2015 (3 years)

Advised Fortune 100 companies on mobile application development, IoT solutions, and mobile device management (BYOD). Provided technical guidance to support enterprise mobility and connected-device deployments.

Mobile Application Development IoT Solutions Mobile Device Management (MDM)Technical Consulting Technical Documentation