Xiamara Richards
@xiamararichards
I turn complex enterprise SaaS workflows into clear product documentation, UX guidance, and adoption content.
United StatesWhat I'm looking for
I've led product strategy and delivery for enterprise SaaS capabilities at Link Logistics, translating Salesforce, Marketing Cloud, workflow automation, and AI-enabled experiences into clear requirements, documentation, and user guidance.
I helped launch WalkMe for in-application guidance and led FieldIQ, an AI-assisted conversational intelligence experience. I shaped its prompts, workflows, structured outputs, and human-in-the-loop guidance alongside design, engineering, data, and business teams.
Previously at JLL Technologies, I owned documentation and communications for enterprise platforms serving thousands of global users. I supported the consolidation of more than 10 legacy systems into a unified platform through structured requirements, release content, training, and stakeholder enablement.
My foundation spans proposal writing at Cisco Systems and customer-facing marketing content in commercial real estate. I bring 15+ years of experience making technical systems, data flows, APIs, and business processes understandable and useful.
Experience
Work history, roles, and key accomplishments
AVP, Technology Products
Link Logistics
Jan 2022 - Jan 2026 (4 years)
Led product strategy and delivery for enterprise SaaS capabilities, translating complex platform behavior into clear requirements, documentation, and user-facing guidance. Created product briefs, requirements, user stories, and adoption content, and helped launch WalkMe and FieldIQ.
Senior Product Manager
JLL Technologies
Jan 2014 - Jan 2022 (8 years)
Owned documentation and communication across enterprise platforms, including product requirements, workflow definitions, release materials, training content, and executive presentations. Translated API integrations and data flows into clear requirements for technical and non-technical audiences.
Proposal / Presales Writing
Developed and coordinated proposal and presales content for complex technology opportunities, translating technical capabilities into persuasive, executive-ready responses.
Associate Marketing Manager
Spaulding & Slye / Colliers
Wrote and edited marketing copy, property and service collateral, presentations, and client-facing communications for commercial real estate audiences.
Education
Degrees, certifications, and relevant coursework
University of Massachusetts Amherst
Bachelor of Arts, English Literature
Bachelor of Arts in English Literature with a focus on writing, analysis, narrative structure, and audience-centered communication.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
xiamara.studioSalary expectations
Social media
Skills
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