Haley User

I’m a customer service and insurance professional with 6+ years of experience supporting clients across insurance, retail, education, and administrative environments. I build strong customer relationships by listening carefully, documenting accurately, and resolving complex issues with care.

In my recent role as a Customer Account Representative at State Farm, I handled 50+ customer calls daily while assisting with policy, billing, and account inquiries. I used CRM software to document interactions and ensure issues were resolved correctly, while protecting confidential customer information in a fast-paced setting.

I’ve also delivered measurable reliability in high-throughput environments—processing 100+ shipping and print transactions weekly at FedEx Office while meeting strict turnaround times, and supporting classroom operations as a Paraprofessional. I’m now looking for customer service, insurance, or administrative roles where strong communication, CRM expertise, and organization help deliver exceptional customer experiences.