Melissa Castro

Manage and retain client accounts by monitoring due dates and cancellations, provide policy guidance and claims support, and build lasting client relationships to improve retention.

Resolved shipping discrepancies and updated package records using Fastrac, assisted customers by phone and in-person, and coordinated with drivers and vendors to route packages efficiently.

Provided front desk reception and appointment scheduling in Meevo, processed payments and cashier transactions, and maintained salon inventory and client support across the store.

Managed front desk operations and tenant/vendor communications, maintained Yardi database and lease records, and processed rent payments ensuring documentation compliance.

Managed accounts payable including invoice processing and payment tracking, assisted logistics with purchase orders and bill of lading documentation, and supported supply management.

Worked in a call center resolving delivery issues and account problems, retained customers by addressing complaints, and sold newspaper subscriptions and digital upgrades.

Assisted students with requests, scheduled appointments, filed student documentation, and prepared faculty correspondence to support administrative operations.

Captured student ID and yearbook photos at schools, coordinated with school administration, and managed photography equipment and setup.

High School Diploma from March Mountain High School in Moreno Valley, CA.

Completed coursework in Business Administration at Moreno Valley College.