Ky Dixon

Support customers, sales representatives, and healthcare providers with orthopedic product, order, shipment, account, and service inquiries. Document customer interactions and coordinate with internal partners to resolve issues.

Guided customers through the emotional support animal application process and answered service, eligibility, and account questions. Scheduled appointments with licensed psychiatrists and psychologists and maintained accurate records.

Handled 50-150 inbound calls per day, helping customers navigate healthcare-related questions and next steps. Achieved quality and productivity metrics for five consecutive months while providing first-call resolution.

Investigated customer service and billing complaints, documented findings, and coordinated timely, accurate resolutions. Worked across departments to resolve complex concerns and improve customer experience.

Supported customers by phone and email, documented cases in designated systems, and explained program information and next steps clearly. Managed high-volume inquiries and escalated appropriately.

Assisted health plan members with questions in a high-volume customer service environment while protecting confidential information. Navigated multiple systems to research inquiries and route complex issues.

Supported HR operations through data entry, filing, document preparation, employee record maintenance, and administrative coordination. Handled confidential employee information and assisted with onboarding tasks.

Currently pursuing a Bachelor of Arts in Psychology with a concentration in Industrial and Organizational Psychology, enrolled in February 2026.

Earned a High School Diploma in 2014.