Haley Roy
@haleyroy
Dedicated professional with over six years in administration and customer service.
United StatesWhat I'm looking for
I am a hardworking and dedicated professional with over six years of administrative and customer service experience. My commitment and positive attitude shine through in every assignment, whether I am working as part of a team or independently. I thrive in environments where my contributions can make a significant impact.
In my current role as a Scheduling Coordinator at Emerald Fire LLC, I efficiently manage the schedules of twelve technicians, ensuring that all certifications are up to date and that service calls are handled promptly. My previous experience as a Contract Administrator and Office Manager has equipped me with the skills to handle complex administrative tasks, including generating subcontracts and managing compliance reports. I take pride in my ability to support project managers and engineers in project closeouts, utilizing tools like Procore and Bluebeam to streamline processes.
Throughout my career, I have consistently delivered exceptional customer service, whether at the front desk of a medical facility or as an IT Help Desk support. My diverse experience has honed my ability to adapt quickly and effectively to various roles, always with a focus on creating a positive experience for clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Scheduling Coordinator
Emerald Fire LLC
Sep 2024 - Present (9 months)
Coordinated and generated weekly schedules for twelve technicians, ensuring adherence to specific certifications for each technician based on the scope of work. Provided efficient support for direct and emergency service calls, dispatching technicians promptly with full communication.
Contract Administrator & Office Manager
General Contractor
Jan 2024 - Present (1 year 5 months)
Generated subcontracts and processed change orders and purchase orders, ensuring compliance with project manager approvals. Managed certificates of insurance and bonds, covering compliance reports on Procontractor for contractor license and COI renewal.
Front Desk & Billing
Ambulatory Surgery Center
Sep 2022 - Present (2 years 9 months)
Delivered first-rate customer service by warmly greeting and checking in patients, verifying information, insurance, and consent forms. Scheduled patient appointments using Aestheticspro scheduling software and managed patient payments.
Front Desk Associate
North Scottsdale Med Spa
Dec 2021 - Present (3 years 6 months)
Greeted and checked in patients, assisting with paperwork and scheduling appointments via phone, email, and website requests using Square Appointments. Managed patient payments for procedures and retail products, ensuring a professional reception area.
IT Help Desk
Swift Transportation
May 2019 - Present (6 years 1 month)
Responded to IT support requests for PC, network, and printer issues via phone and email using a help desk management system. Provided troubleshooting and solutions for system and hardware use, escalating complex issues to appropriate tier levels.
Coach
Auburn Gymnastics Center
Jun 2016 - Present (9 years)
Taught basic gymnastic skills to young students of varying abilities, planning one-on-one training sessions to improve skills. Focused on safety protocols and injury prevention, motivating students in a positive training environment.
Merchandise Associate
Seattle Seahawks
Feb 2014 - Present (11 years 4 months)
Greeted guests and operated the cash register with accuracy, handling customer concerns proactively. Continuously stocked, merchandised, and replenished the retail store following guidelines.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Washington
Education
Grade: Dean's List
Activities and societies: University of Washington Women’s Gymnastics Team
Majored in Education, focusing on foundational principles and practices. Achieved Dean's List recognition in 2016, demonstrating academic excellence. Participated as a member of the University of Washington Women's Gymnastics Team.
Fife High School
High School Diploma
Completed high school education and graduated in 2016. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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