Open to opportunities

Trina Mechels

@trinamechels

Message

Detail-oriented professional with 16 years in customer service roles.

United States

Message

What I'm looking for

I am looking for a role in a healthcare setting where I can leverage my strong communication and organizational skills.

I am a detail-oriented and compassionate professional with over 16 years of experience in customer-facing roles, office administration, and team leadership. My career has been marked by a proven track record in managing front office operations, scheduling, compliance, and high-volume customer service. I excel at navigating electronic systems, maintaining patient confidentiality, and creating positive client interactions.

Currently, I work as an Event Services Associate at Pride Group LLC, where I deliver exceptional customer service to thousands of event attendees. My role involves managing cash transactions, coordinating with vendors, and demonstrating conflict resolution skills. Previously, I served as a Retail Store Manager at Pier 1 Imports, where I supervised a team and ensured customer satisfaction. My experience as an Office Manager at Desert Pawn Broker further honed my administrative skills, including compliance documentation and customer interactions.

Experience

Work history, roles, and key accomplishments

Current

Event Services Associate

Current

Pride Group LLC

May 2024 - Present (1 year 1 month)

Delivered exceptional customer service to thousands of event attendees, managing entry, logistics, and safety protocols. Handled cash/card transactions and coordinated with vendors to streamline operations in high-pressure environments.

Customer Service Event Coordination Conflict Resolution Communication Logistics Team Collaboration Pressured Environment

Homemaker

Self Employed

Jan 2020 - Jan 2023 (3 years)

Managed complex scheduling, budgeting, and conflict resolution within a family setting. Developed strong multitasking and organizational skills applicable to a fast-paced environment.

Scheduling Budgeting Conflict Resolution Multitasking organizational Time Management Communication Problem Solving

Retail Store Manager

Pier 1 Imports

May 2019 - Jan 2021 (1 year 8 months)

Supervised a team of 6-8 staff, overseeing daily operations and customer satisfaction initiatives. Resolved customer inquiries and complaints efficiently, ensuring smooth POS operations and maintaining accurate records.

Team Leadership Customer Satisfaction Scheduling Inventory Management Payment Processing POS Operation

Office Manager / Pawn Broker

Desert Pawn Broker

Sep 2007 - Jan 2020 (12 years 4 months)

Managed administrative duties including scheduling, recordkeeping, and compliance documentation. Engaged in customer interactions and maintained strict compliance standards, optimizing internal processes.