My goal is to use my skills in client relationship management and cross-functional collaboration to enhance relationships with internal stakeholders, and to provide a positive influence in the employee experience.
HALooking for a job
Haley Albin
@haleyalbin
Diverse and broad background in various industries such as customer success, sales and merchandising
United StatesWhat I'm looking for
As an Onboarding Specialist for ZocDoc’s healthcare marketing platform, I play a pivotal role in ensuring the success of new clients. My responsibilities encompass account setup, optimization, feature installation, and offering tailored recommendations based on each practice’s goals and my wealth of knowledge from previous onboarding experiences.
Notable career achievements include:
• Achieving the installation of the most product features in September 2023 and earning the All-Starts recognition.
• Serving as a ZocPride’s Membership Coordinator
• Representing the Customer Success Team during ZocDoc’s 15th-anniversary celebrations
• Ranking 3rd place overall in the US and Japan for taking the most orders for Kamakura Shirts’ Made to Measure promotion in 2019.
• Receiving multiple cast member recognitions at Disney World, including for assisting a guest from Japan with limited English by interpreting for a medical crew
Experience
Work history, roles, and key accomplishments
ZOCurrent
Onboarding Success Manager
Zocdoc
Nov 2021 - Present (3 years 7 months)
As an Onboarding Success Manager, I have a track record of efficiently onboarding ~45 new accounts at any given time by optimizing provider profiles and leading training sessions, earning the "All-Star of the Month" Award in September 2023. I enhance account performance through client engagement and recommendations while streamlining operations by spearheading calendar integration.
KICustomer Success Specialist
Kintone
Jan 2021 - Sep 2021 (8 months)
As a dedicated Customer Success Specialist, I held a robust portfolio management track record by overseeing 150+ accounts from onboarding through implementation via phone, video, and email support. I demonstrated expertise in enhancing customer subscriptions and renewals and driving increased retention rates and revenue. I consistently crafted detailed monthly reports, providing valuable insights.
KSSales Associate
Kamakura Shirts
Jan 2018 - Dec 2020 (2 years 11 months)
As a high-performing Sales Associate, I had a consistent track record of exceeding daily sales targets by building strong customer relationships and promoting a high-impact loyalty program. I was proficient at managing the end-to-end boutique operations, including managing inventory, opening and closing, and ordering supplies. I was accomplished in compiling and presenting daily sales reports in
Education
Degrees, certifications, and relevant coursework
Haley hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
65k-80k USD
Social media
Job categories
Skills
Project ManagementData AnalysisCustomer SuccessCustomer SupportAccount ManagementSaaSZendeskStakeholder ManagementCustomer EngagementSlackSalesforce LightningGongLookerZoomGoogle SuiteMicrosoft Office SuiteChange ManagementCanvaCustomer ExperienceCross Functional CollaborationCustomer OnboardingQuickbooksRetailPhone SupportEmail Support
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