Hala MakramHM
Open to opportunities

Hala Makram

@halamakram

Dynamic sales and customer service professional fluent in German and English.

Egypt

What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am a dynamic sales and customer service professional with over four years of experience across diverse industries, including flight operations and sales support. My fluency in both German and English has enabled me to effectively manage client relationships and drive sales growth. I have a proven track record of resolving customer issues and delivering exceptional service, which has been instrumental in achieving business goals.

In my recent role as a Customer Advisor at Chemsplash, I successfully executed structured sales presentations and developed follow-up systems that maximized sales opportunities. My experience in digital marketing complements my sales skills, allowing me to create impactful communication strategies that resonate with customers. I am committed to continuous improvement and have completed a Digital Marketing Professional Nanodegree, enhancing my ability to leverage social media for business growth.

Experience

Work history, roles, and key accomplishments

Chemsplash logoCH
Current

German Customer Advisor

Chemsplash

Aug 2023 - Present (1 year 10 months)

Dynamic sales and customer service professional with over 4 years of experience in diverse industries. Skilled in driving sales growth, managing client relationships, and resolving customer issues. Fluent in German and English, committed to delivering exceptional customer experiences.

CO

Booking Partner Support

Concentrix

Jul 2022 - Jul 2023 (1 year)

Provided support to booking partners via phone and email, addressing system-related issues, guest cancellations, and rate adjustments. Assisted new hires on system usage and responded to partner inquiries in both German and English.

Education

Degrees, certifications, and relevant coursework

KU

Kafr El Sheikh University

Bachelor of Arts, Languages

2016 - 2020

Grade: Good

Studied various aspects of languages and communication, focusing on Germanistik and digital marketing, which provided a solid foundation for a career in customer service and sales.

Tech stack

Software and tools used professionally

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Hala Makram - German Customer Advisor - Chemsplash | Himalayas