Hala Makram
@halamakram
Dynamic sales and customer service professional fluent in German and English.
What I'm looking for
I am a dynamic sales and customer service professional with over four years of experience across diverse industries, including flight operations and sales support. My fluency in both German and English has enabled me to effectively manage client relationships and drive sales growth. I have a proven track record of resolving customer issues and delivering exceptional service, which has been instrumental in achieving business goals.
In my recent role as a Customer Advisor at Chemsplash, I successfully executed structured sales presentations and developed follow-up systems that maximized sales opportunities. My experience in digital marketing complements my sales skills, allowing me to create impactful communication strategies that resonate with customers. I am committed to continuous improvement and have completed a Digital Marketing Professional Nanodegree, enhancing my ability to leverage social media for business growth.
Experience
Work history, roles, and key accomplishments
German Customer Advisor
Chemsplash
Aug 2023 - Present (1 year 10 months)
Dynamic sales and customer service professional with over 4 years of experience in diverse industries. Skilled in driving sales growth, managing client relationships, and resolving customer issues. Fluent in German and English, committed to delivering exceptional customer experiences.
Booking Partner Support
Concentrix
Jul 2022 - Jul 2023 (1 year)
Provided support to booking partners via phone and email, addressing system-related issues, guest cancellations, and rate adjustments. Assisted new hires on system usage and responded to partner inquiries in both German and English.
Digital Marketing Professional
Udacity
Jul 2020 - May 2022 (1 year 10 months)
Completed a professional nanodegree in Digital Marketing, covering social media strategies, content development, and measuring impact. Enhanced skills relevant to marketing and communication.
Education
Degrees, certifications, and relevant coursework
Kafr El Sheikh University
Bachelor of Arts, Languages
2016 - 2020
Grade: Good
Studied various aspects of languages and communication, focusing on Germanistik and digital marketing, which provided a solid foundation for a career in customer service and sales.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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