Hakan Odabas

I am a dedicated Customer Care Representative with 9 years of experience in managing customer interactions for tech and media services. My commitment to customer satisfaction has consistently resulted in a 95% satisfaction rate, achieved by resolving over 50 inquiries daily through effective use of CRM tools. I thrive in dynamic environments where I can leverage my proven customer support and problem-solving skills.

Throughout my career, I have held various roles that have honed my ability to communicate effectively and resolve issues efficiently. At Disney+, I managed a high volume of customer inquiries, ensuring that each interaction was handled with care and professionalism. My experience at Apple further solidified my technical support skills, where I resolved over 500 technical inquiries monthly, significantly decreasing average call resolution time.

I am now seeking new opportunities to apply my skills in a challenging environment where I can contribute to a team focused on delivering exceptional customer experiences.