Open to opportunities

Songül User

@songluser

Message

I am an experienced customer support specialist skilled in call center service and problem resolution.

Turkey

Message

What I'm looking for

I seek a customer-focused role in a fast-paced environment where I can apply my call center and sales experience, grow my language skills, and help improve customer satisfaction and team performance.

I am a high school graduate with several years of experience as a customer support specialist working primarily in call centers.

I've worked across car rental, retail and technology environments, answering inbound calls, assisting customers, and following company procedures to resolve issues.

I am patient, solution-oriented, and a strong communicator who performs well in fast-paced settings; I also have good computer skills and intermediate English and Dutch.

I am eager to learn, improve my skills, and contribute to customer satisfaction and team performance in my next role.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Dufry

Aug 2024 - Dec 2024 (4 months)

Assisted inbound customers and provided solutions to complaints and queries, maintaining service standards and customer satisfaction.

Customer Service Problem Solving Communication Computer Literacy Teamwork English

Customer Service Representative

DMR Rent A Car

Jan 2024 - May 2024 (4 months)

Answered inbound calls for car rental services and resolved booking and service issues according to company procedures to ensure timely customer assistance.

Problem Solving Communication Computer Literacy Customer Service English