Open to opportunities

Shafiga Rasulova

@shafigarasulova

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Customer service professional fluent in English, Russian, and Turkish.

Turkey

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service professional with a strong background in assisting clients across various platforms. My experience at H&M in Poland allowed me to hone my skills in resolving customer inquiries related to order confirmations, refunds, and discounts. I take pride in providing excellent service and ensuring customer satisfaction.

At Flairstech, I further developed my expertise by evaluating platform-related issues and recommending improvements. My role involved assisting customers with email marketing campaigns and providing resolutions for technical concerns. I am passionate about leveraging my language skills and customer service experience to enhance client interactions.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Flairstech

Mar 2019 - Jan 2023 (3 years 10 months)

Served as a Customer Support Specialist at Flairstech, where I prepared evaluations of platform-related issues and provided solutions for email marketing campaigns. Assisted customers via chat and email, and recommended improvements based on software documentation.

Email Marketing Customer Support Software Documentation Evaluator

Customer Service Representative

H&M Clothing Brand

Jan 2018 - Jan 2020 (1 year 11 months)

Worked as a Customer Service Representative at H&M, focusing on resolving customer inquiries related to order confirmations, lost orders, refunds, and discounts. Engaged with customers through phone, chat, and email support while participating in ongoing training to enhance service skills.

Customer Service Order Management Communication Problem Solving Training