At Ikos Odisia Resort, I deliver personalized guest service, manage bookings and correspondence, and resolve concerns with a 99% resolution rate. My work has earned Guest Star recognition, 9/10–10/10 satisfaction ratings, and positive TripAdvisor mentions.
I've also supported luxury-resort guests at Sheraton Club des Pins Resort Algiers, coordinating VIP check-ins and check-outs, access control, and security reporting for high-volume arrivals.
Across Teleperformance Greece, I provided Tier 2 Apple iOS and iTunes support, handled billing and account administration, and later moderated sensitive social-media content against complex client policies. I mentored 15 team members and proposed workflow improvements adopted into standard procedures.
I bring experience in cash operations, adult literacy education, and multilingual customer support in Arabic, English, and French. I focus on careful communication, sound judgment, confidentiality, and making each customer or guest interaction run smoothly.
