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Areti Fai

@aretifai

Customer Advisor with multilingual teaching and customer-service expertise, focused on high-performance teams.

Greece
Message

What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries confidently, support high-performance teams, and apply my multilingual communication and training experience to improve service quality and consistently meet or exceed objectives.

I’m a customer-oriented professional with a strong history of leading high-performance teams. I’m dedicated, hardworking, and focused on delivering excellence through strong decision-making, adaptability, and professionalism.

In recent roles, I’ve provided multilingual customer support as a French Speaking Customer Advisor, while also strengthening my communication through verbal and written work in email, chat, and reports. I bring collaboration experience in remote environments, along with a careful, customer-first approach.

Alongside customer service, I’ve built deep teaching and training experience as a French and English Tutor and French Teacher, tailoring instruction to learners and supporting curriculum development. My background also includes customer-facing reception, hospitality operations, translation and interpreting, and multicultural customer service as a Flight Attendant.

Experience

Work history, roles, and key accomplishments

KB

Disc Jockey

Kripti Bar

Oct 2020 - May 2025 (4 years 7 months)

Worked as a disc jockey at Kripti Bar.

DP

Sales Assistant

Disneyland Paris

Jan 2016 - Jan 2017 (1 year)

Worked as a sales assistant, building trusting customer relationships and recommending suitable products and services.

PL

French Teacher

Protoporia and LinguaPlus

Sep 2010 - Jun 2015 (4 years 9 months)

Taught French at private schools Protoporia and LinguaPlus.

OA

Flight Attendant

Olympic Airways

Feb 2009 - Dec 2009 (10 months)

Provided in-flight service on flights for Olympic Airways and performed pre-, during-, and post-flight aircraft interior inspections to ensure emergency equipment readiness.

GA

Flight Attendant

Gulf Air

Apr 2006 - Jun 2007 (1 year 2 months)

Trained to deliver high-quality customer service in a multicultural environment as a flight attendant for Gulf Air.

IN

Translator

InvestCommunication

Jan 2006 - Apr 2006 (3 months)

Translated scientific and technical texts between Greek, English, and French.

NG

Call Center Operator

National Organization of Telecommunications of Greece

Jan 2003 - Nov 2003 (10 months)

Handled inbound calls and provided various information to callers.

EA

Flight Attendant

Etihad Airways

Jul 2007 - Present (19 years)

Worked as a flight attendant with Etihad Airways in a multicultural environment, trained to deliver high-quality customer service.

HS

Receptionist

Hotel Prince Stafylos

Seasonal receptionist handling telephone enquiries and supporting guest check-in/check-out with knowledgeable customer assistance.

Education

Degrees, certifications, and relevant coursework

University of Patras logoUP

University of Patras

Special Education

2022 - 2023

Completed the “Special Education” program at the University of Patras (31 Oct 2022 – 21 Jul 2023).

US

University of Nice Sophia-Antipolis

Master’s Degree in European Studies, European Studies

2004 - 2005

Master’s Degree in European Studies at the Department of Letters, Languages and Arts, University of Nice Sophia-Antipolis (2004–2005).

National and Kapodistrian University of Athens logoNA

National and Kapodistrian University of Athens

Bachelor’s degree, French Language and Literature

1998 - 2004

Bachelor’s degree in French Language and Literature at the National and Kapodistrian University of Athens (1998–2004).

Tech stack

Software and tools used professionally

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