Open to opportunities

Habiba Galal

@habibagalal

Message

I am a customer service and export specialist with six years' experience in technical support and team leadership.

Egypt

Message

What I'm looking for

I’m seeking a management role where I can apply export and customer-service expertise to lead teams, improve processes, grow sales, and develop staff in a collaborative company.

I am a motivated, detail-oriented professional with six years of experience across customer service, technical support, and export operations. I combine hands-on export documentation and shipping coordination with frontline technical and customer-facing support.

I have led export processes, prepared shipping and customs documentation, managed communication between production, quality and procurement teams, and supported international sales outreach across Europe and beyond. I have also provided advanced Microsoft 365 technical support and contributed to case escalation and knowledge management.

I deliver organized, customer-focused solutions and enjoy building and developing teams to improve processes, increase customer satisfaction, and drive business growth—achievements include senior roles in export and technical support and recognition for service excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Export Executive

Current

Prisma Foods Egypt

Nov 2024 - Present (1 year 1 month)

Manage export and shipping operations, prepare and archive all shipment documents (packing lists, commercial invoices, COO, BL) and coordinate with production, quality and logistics to ensure timely customs clearance and delivery.

Incoterms Customs Clearance Documentation Management

Export Sales Specialist

Olivateca Co.

May 2023 - Nov 2024 (1 year 6 months)

Prospected and engaged international customers across Europe and the US via email and social platforms, maintained CRM lead lists and conducted market research to grow export opportunities.

Sales Outreach Lead Generation CRM Market Research Email Marketing WhatsApp Sales Excel

Technical Support (M365)

Upwork

Sep 2023 - May 2024 (8 months)

Investigated and resolved complex Microsoft 365 technical issues, collaborated with engineering teams to identify product defects and documented cases to improve diagnostics and handovers.

Troubleshooting Case Documentation Diagnostics Customer Advisory Escalation Management Remote Support

Technical Advisor

Concentrix

Feb 2021 - Aug 2023 (2 years 6 months)

Provided technical support for Microsoft 365 users, assisted with migrations and resolved application issues across Teams, Outlook, SharePoint and Exchange Online while contributing to escalation and knowledge initiatives.

Exchange Online SharePoint Teams Troubleshooting Knowledge Management Customer Support

Senior Technical Support Rep

Sykes

Apr 2020 - Jan 2021 (9 months)

Handled inbound customer calls and emails, resolved complaints and escalated complex issues to supervisors while researching solutions and following up to ensure resolution.

Customer Support Escalation Management Email Support CRM Research

Customer Service Representative

Noas

Dec 2019 - Mar 2020 (3 months)

Answered client calls, verified information, explained procedures and logged call summaries in the CRM to resolve queries and maintain service records.

CRM Problem Solving

Office Assistant (Intern)

German Parliament

Sep 2019 - Nov 2019 (2 months)

Served as a scholarship holder and office assistant during an international parliamentary internship, supporting administrative tasks and participating in legislative office activities.

Administrative Support Office Support Activities Documentation Cross Cultural Communication event support

Senior Customer Service Rep

Amazon (Concentrix)

Jul 2018 - Aug 2019 (1 year 1 month)

Provided phone, email and chat support to Amazon merchants, resolved technical and business optimization issues and coached new agents as a floorwalker, earning Employee of the Month.

Chat Support Coaching Troubleshooting Performance Metrics Email Support