Hazem Khalid Abd Almonem Mohamed
@hazemkhalidabdalmone
Bilingual logistics and customer-success professional driving efficient cross-border operations.
What I'm looking for
I am a bilingual logistics and customer-success professional with hands-on experience coordinating international shipments and managing client accounts. I combine strong communication in Arabic and English with operational rigor to support business growth.
At N.I.S Logistics I negotiated supplier contracts that reduced costs by 15% and coordinated shipments achieving a 98% on-time delivery rate, demonstrating measurable impact on efficiency and client satisfaction.
Previously, I handled 50+ daily client inquiries, raising customer satisfaction by 20% through consultative support, upselling, and loyalty-building service. I am proficient with CRM tools like Salesforce and HubSpot and comfortable with MS Office, Google Suite, and basic ERP systems.
I am committed to delivering client-focused solutions in fast-paced, multicultural environments and am open to relocation and visa sponsorship opportunities in Europe or the USA.
Experience
Work history, roles, and key accomplishments
Import-Export Coordinator
N.I.S Logistics
Jan 2023 - Dec 2024 (1 year 11 months)
Negotiated supplier contracts to achieve a 15% cost reduction and coordinated international shipments with a 98% on-time delivery rate, improving customer satisfaction and account reliability.
Customer Service Representative
N.I.S Logistics
Jan 2021 - Dec 2023 (2 years 11 months)
Handled 50+ daily bilingual client inquiries, raising customer satisfaction by 20% through consultative support and driving upsell and cross-sell opportunities.
Education
Degrees, certifications, and relevant coursework
Ain Shams University
Bachelor of Commerce, Accounting
Completed a Bachelor of Commerce (English Section — Accounting) focusing on accounting principles and business commerce.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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