Open to opportunities

Hazem Khalid Abd Almonem Mohamed

@hazemkhalidabdalmone

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Bilingual logistics and customer-success professional driving efficient cross-border operations.

Egypt

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What I'm looking for

I seek a role in logistics, operations, or customer success at a growth-oriented company that values measurable impact, cross-border coordination, and professional development; open to relocation and sponsorship.

I am a bilingual logistics and customer-success professional with hands-on experience coordinating international shipments and managing client accounts. I combine strong communication in Arabic and English with operational rigor to support business growth.

At N.I.S Logistics I negotiated supplier contracts that reduced costs by 15% and coordinated shipments achieving a 98% on-time delivery rate, demonstrating measurable impact on efficiency and client satisfaction.

Previously, I handled 50+ daily client inquiries, raising customer satisfaction by 20% through consultative support, upselling, and loyalty-building service. I am proficient with CRM tools like Salesforce and HubSpot and comfortable with MS Office, Google Suite, and basic ERP systems.

I am committed to delivering client-focused solutions in fast-paced, multicultural environments and am open to relocation and visa sponsorship opportunities in Europe or the USA.

Experience

Work history, roles, and key accomplishments

Import-Export Coordinator

N.I.S Logistics

Jan 2023 - Dec 2024 (1 year 11 months)

Negotiated supplier contracts to achieve a 15% cost reduction and coordinated international shipments with a 98% on-time delivery rate, improving customer satisfaction and account reliability.

Supply Chain Management CRM MS Office Google Suite

Customer Service Representative

N.I.S Logistics

Jan 2021 - Dec 2023 (2 years 11 months)

Handled 50+ daily bilingual client inquiries, raising customer satisfaction by 20% through consultative support and driving upsell and cross-sell opportunities.