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Assma Saleh

@assmasaleh

Senior Operations Coordinator and logistics specialist who improves LTL/FTL workflows and leads cross-functional teams to deliver efficiency.

Zimbabwe

Message

What I'm looking for

I’m looking for a logistics or operations role where I can lead LTL/FTL transportation execution, improve workflows using Zendesk and Wrike, and drive operational efficiency through team training, vendor coordination, and reporting.

I’m a Senior Operations Coordinator with 10+ years’ experience across logistics and transportation operations, customer service, talent acquisition, and team leadership. At Passport Global, I coordinate daily LTL and FTL transportation activities, maintain shipment visibility across carrier networks, generate airbills, and report delivery status to keep operations on track.

I’m also hands-on with process improvement and training—having onboarded new team members and built Zendesk macros and Wrike task structures to streamline shipment communication and strengthen carrier-location and destination tracking. My experience spans large international environments, including leading a team of 8 recruiters at Procter & Gamble (recognized twice as Employee of the Month/Quarter) and coordinating import/export shipments, documentation, and insurance as an Export Import Coordinator.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Coordinator

Current

Passport Global

Sep 2021 - Present (4 years 10 months)

Coordinated daily LTL and FTL transportation operations, including pickup scheduling and shipment execution. Maintained transportation tracking reports and generated airbills while training team members on transportation processes and systems.

LTL FTL Transportation Management Shipment Tracking Carrier Coordination Airbills FreightPOP Palletways Zendesk Macros Wrike Operational Reporting Process Automation

Talent Acquisition Specialist

The Procter & Gamble Company

Jan 2022 - Jul 2023 (1 year 6 months)

Led a team of 8 recruiters supporting IMEA markets and managed regional reporting and recruitment performance metrics. Coordinated large-scale hiring events and interviewer scheduling while overseeing requisitions, pipelines, referrals, and SLA adherence.

Talent Acquisition Hiring Events Interview Scheduling SLA Stakeholder Management

Talent Acquisition Specialist

Vodafone International Services

Jan 2022 - Jul 2023 (1 year 6 months)

Sourced and screened candidates and coordinated interviews, offers, onboarding documentation, and recruitment workflows. Partnered with operations leaders to define hiring requirements and produced hiring and SLA reports for workforce planning.

Talent Acquisition Candidate Sourcing Candidate Screening Interview Coordination Offer Management Onboarding Reporting & Analytics SLA

Export & Import Coordinator

Agrostar - Egyptian Fruit Export Import & Export

Nov 2016 - Apr 2018 (1 year 5 months)

Coordinated import packaging materials with suppliers and prepared shipment documentation. Created BOLs and Certificates of Origin, booked containers with freight forwarders, arranged insurance, tracked shipments, and prepared governmental and legal paperwork.

Certificates Of Origin Freight Forwarder Container Booking Shipment Insurance Shipment Tracking document preparation

Play & Development Leader

Clubliko

Jan 2015 - Jan 2016 (1 year)

Play & Development Leader at Clubliko.

International Account Advisor

Vodafone International Services

Mar 2011 - Sep 2015 (4 years 6 months)

Supported UK customers through phone and chat channels, resolving billing and technical issues. Provided floor support, coaching, escalation handling, and onboarding assistance, and produced operational reports while acting as team lead when required.