Open to opportunities

Sarah Samir

@sarahsamir

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Dedicated Customer Service Team Leader with strong problem-solving skills.

Egypt

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What I'm looking for

I am looking for a role that allows me to lead teams, enhance customer satisfaction, and grow professionally in a supportive environment.

I am a dedicated Customer Service Team Leader with a proven track record in motivating and supervising teams to achieve organizational goals. My experience spans overseeing team operations at inDrive and facilitating exports at Vegeland for Export. I possess strong problem-solving skills and a commitment to enhancing team performance through effective communication and support.

Currently, I work as a Customer Experience Associate at Breadfast, where I respond to customer queries through various channels and collaborate with my team to improve overall service satisfaction. My previous role as a Senior Customer Service Representative at inDrive allowed me to lead and inspire my team, ensuring we met our performance goals while fostering a positive work environment.

With a Bachelor's degree in Languages and Translations, I am proficient in Arabic, English, and German, which enhances my ability to communicate effectively with diverse customer bases. I am passionate about delivering exceptional customer service and continuously seek opportunities to grow and develop my skills in this field.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Associate

Current

Breadfast

Dec 2023 - Present (1 year 5 months)

As a Customer Experience Associate at Breadfast, I respond to customer queries via various channels, collaborate with team members to enhance service quality, and document customer feedback for improvements. My role emphasizes problem-solving and effective communication to ensure customer satisfaction.

Customer Service Problem Solving Communication Team Collaboration Multitasking

Senior Customer Service Representative

inDrive

Jan 2023 - Nov 2023 (10 months)

In my role as Senior Customer Service Representative at inDrive, I lead and supervise a team, fostering a positive work environment. I monitor team performance, resolve conflicts, and ensure effective communication to achieve organizational goals.

Team Leadership Performance Monitoring Conflict Resolution Communication Customer Support

Online Checkout Analyst and Driver Support

inDrive

Feb 2021 - Jan 2023 (1 year 11 months)

As an Online Checkout Analyst at inDrive, I verified driver documents and provided support for driver inquiries. My responsibilities included resolving issues and ensuring compliance with service standards through effective communication.

Customer Support Communication Compliance Service standards

Sales / Customer Service

Vegeland for Export

Sep 2019 - Aug 2020 (11 months)

In my position at Vegeland for Export, I facilitated the export of goods, prepared shipping documents, and coordinated with customs agencies. I resolved customer complaints and ensured proper documentation for international shipments.

Customer Service Coordination Communication Compliance