At Ebhaar Shipping Agency, I lead export and customer service functions, managing bookings from confirmation through vessel departure while overseeing Bills of Lading, manifests, reporting, and customer communication.
I've built more than 15 years of shipping and logistics experience across Evergreen Line, Ebhaar Shipping Agency, and port operations. At Evergreen Line, I supported exporters through documentation, amendments, booking follow-up, vessel updates, and complex shipment cases.
I've maintained a 99.9% export-documentation accuracy rate, helping reduce client complaints and shipment delays. I also train staff on documentation procedures, booking flow, customer service, and system usage.
My work brings Sales, Operations, Documentation, Finance, shipping lines, overseas agents, customs, and port authorities together to keep cargo moving accurately and on schedule.
