Habakkuk Nyambati
@habakkuknyambati
I resolve technical customer issues and improve support workflows across IT and software products.
KenyaWhat I'm looking for
I've supported customers and resolved technical issues at Influx, Teleperformance, MARAMOJA Transport, and Crescent Tech, combining customer service, troubleshooting, CRM, SQL, and support tools to deliver reliable assistance.
At MARAMOJA Transport, I helped increase customer satisfaction by 20%, improved client software utilization by 30% through product training, and reduced response times by 15% by implementing a knowledge base. At Crescent Tech, my standardized troubleshooting guides reduced ticket resolution time by 20%, while proactive network monitoring reduced downtime by 30%.
Experience
Work history, roles, and key accomplishments
Providing Support to Customers while adhering to standard procedure as follows;
1. Assist in real-time performance monitoring and provide constructive feedback to improve agent efficiency.
2.Maintain compliance with SLA, company policies, and regulatory requirements.
3. Collaborate with cross-functional teams to align service delivery with business objectives.
4. Handle escalations and resolve cus
1. Provided frontline technical assistance to customers, resolving common IT-related inquiries.
2. Collaborated with cross-functional teams to investigate and troubleshoot complex customer issues, resulting in a 20% increase in customer satisfaction ratings.
3. Conducted product training sessions for new and existing clients, improving their understanding and utilization of our software by 30%.
4.
1. Provided technical training and assistance to end-users, improving adoption of new technologies.
2. Documented technical procedures, reducing ticket resolution time by 20% through
standardized troubleshooting guides.
3. Assisted in system upgrades, migrations, and security enhancements, improving overall IT infrastructure reliability.
4. Managed network infrastructure, reducing network downtime
1. Collaborated with a team of 5 developers to design and implement 12 new software features, exceeding project deadlines and quality standards.
2. Diagnosed and optimized performance bottlenecks in three core enterprise applications, reducing average response times by 15%.
3. Created interactive tutorials and flowcharts within technical documentation, improving software program understanding for
Education
Degrees, certifications, and relevant coursework
Masinde muliro university of science and technology
Computer science
2018 - 2022
Masinde Muliro University of Science and Technology
Bachelor of Science, Computer Science
2018 - 2022
Pursued a Bachelor of Science in Computer Science from 2018 to 2022.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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