Dennis Mburu

I am a dependable Customer Support Specialist with over two years of experience providing courteous, efficient support across email, chat, and phone channels. I maintain high customer satisfaction—consistently above 95%—and have handled large volumes of client interactions while minimizing escalations.

I combine CRM proficiency (Zendesk, Freshdesk, HubSpot) with technical troubleshooting skills and a collaborative approach, having assisted onboarding new agents and worked with IT teams to resolve recurring issues. I seek to grow my technical knowledge and contribute to improved customer retention and service processes.