Kevin Githu

As a dedicated Customer Support Specialist with extensive experience in delivering exceptional service, I have consistently maintained a customer satisfaction rating above 93%. My role at Influx Inc. has allowed me to develop a keen understanding of customer needs, enabling me to provide tailored solutions that enhance retention and satisfaction. I thrive in fast-paced environments, utilizing my strong problem-solving skills to resolve complex issues swiftly and efficiently.

My previous experience as a Technical Support Engineer at Equity Bank honed my ability to analyze technical problems and collaborate with cross-functional teams to implement effective solutions. I have a proven track record of conducting training sessions that improve team productivity and reduce escalations. My commitment to excellence and proactive approach to customer service have been pivotal in driving operational efficiency and fostering lasting client relationships.