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John Mwangi

@johnmwangi7

IT support professional at Influx who troubleshoots user, account, device, and connectivity issues across remote support channels.

Kenya

Message

At Influx, I supported users remotely with application, account, device, connectivity, and platform issues through written and voice channels. I gathered information, isolated possible causes, tested solutions, and investigated reported issues where possible.

On the Technology&AIIntegrationProject, I led a team developing and implementing a technology solution, guided technical work, and oversaw AI integration, implementation, and testing. At CCI Global, I supported customers across multiple channels and helped fellow agents troubleshoot PC, software, connectivity, and system issues.

Experience

Work history, roles, and key accomplishments

Customer Support Agent (Remote)

Influx

Provided technical and customer support through written and voice channels, assisting users with application, account, device, connectivity, and platform-related issues. Troubleshot issues systematically and assisted with account access and configuration.

Technical Support Customer Support Troubleshooting Account Access Configuration Remote Support

Project Lead | Head of AI Integration

Technology & AI Integration Project

Led a team in developing and implementing a technology solution to address an organizational demand, providing technical direction and leadership. Integrated AI functionality into the solution and oversaw its implementation and testing.

AI Integration Team Leadership Technical Direction Project Lifecycle User Requirements Customer Feedback Coordination

Customer Support Agent (Remote)

CCI Global

Provided customer support through multiple communication channels, resolving account, service, and technical-related enquiries. Assisted fellow agents with troubleshooting PC, software, connectivity, and system-related issues.

Customer Support Troubleshooting PC Hardware Support Software support Connectivity Communication Skills