At ESSENTIEL OUTSOURCING, I oversee sales projects, appointment setting, and customer conversations across chats, emails, and tickets. I also train agents and prepare regular reports for clients.
At DAISY BPO, I managed teams and resources and analyzed call center data to identify strategic trends. At SPECTRA BEAUTE, I helped transition former clients to new offers and designed a B2B marketing strategy for the market.
Earlier, I developed commercial activities at GCTS and supported customer satisfaction and retention. At VIPP INTERSTIS, I coached agents and supervisors, organized steering committees, and prepared operational reports.
