Open to opportunities

Sebastian Högdin

@sebastianhgdin

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Multilingual IT professional with 10 years in IT support.

Philippines

Message

What I'm looking for

I seek a dynamic role that fosters collaboration and innovation, allowing me to leverage my IT expertise to drive impactful projects.

With a decade of experience in IT support and business operations, I have successfully managed and evolved IT processes for major multilingual service desk projects across Scandinavia and Northern Europe. My roles have included Project Manager, Change Coordinator, and Team Manager, providing me with a diverse skill set and a comprehensive understanding of various industries.

Since 2019, I have played a crucial role in transforming service desk operations for leading companies in retail and oil & gas sectors. My expertise in managing IT support for hundreds of applications has enabled clients to exceed their operational and financial goals. I thrive in collaborative environments, leveraging my strong communication skills and technical knowledge to drive successful project outcomes.

Experience

Work history, roles, and key accomplishments

Current

IT Consultant

Current

Freelance IT Consultant

Jan 2020 - Present (5 years 4 months)

Provided IT consulting services to various clients, leveraging expertise in IT support and business operations. Assisted companies in optimizing their IT processes and achieving their technical objectives.

IT Consulting IT Support Business Operations Process Improvement Project Management Technical Support System Administration

Current

Project Manager/Change Coordinator

Current

CGI Philippines, Inc

Oct 2021 - Present (3 years 7 months)

Led the setup and growth of a multilingual IT support operation for a fast-growing retail company, providing support in 5 languages. Coordinated IT equipment upgrades across European stores, fostering strong relationships with stakeholders in the Netherlands and Germany.

Project Management Stakeholder Management IT Equipment Upgrade ServiceNow O365 Azure SAP

Team Manager/Operational Lead/Lead Specialist

CGI Philippines, Inc

Jul 2017 - Oct 2021 (4 years 3 months)

Managed daily operations and staffing, developing Academy & Quality teams to enhance performance. Took on additional responsibilities as a Service Delivery Coordinator, overseeing third-party contacts and information flow among stakeholders.

Team Management Quality Assurance Staffing ServiceNow O365

Service Desk Analyst/Coordinator

CGI Philippines, Inc

Mar 2013 - Feb 2015 (1 year 11 months)

Started as a Service Desk Analyst, troubleshooting IT peripherals and assisting with sales reports. Promoted to Senior Service Desk Analyst and then Senior Service Desk Coordinator, managing third-party interactions and assisting with major IT rollouts.

Service Desk Troubleshooting Customer Service Retail ServiceNow

2nd Line IT Services Technician

CGI Philippines, Inc

Feb 2015 - Jul 2017 (2 years 5 months)

Provided 2nd Line technical application support to employees in European offices, focusing on Windows troubleshooting and application/installation issues. Utilized SCCM, Active Directory, and Azure for support delivery.

Technical Support SCCM Active Directory Azure Manufacturing

Education

Degrees, certifications, and relevant coursework

Stockholm University

Bachelor in Computer and Systems Science, Computer and Systems Science, Data Analytics Science

Currently pursuing a Bachelor's degree in Computer and Systems Science with a focus on Data Analytics. The program covers fundamental concepts in computer systems and data analysis.