Gustavo Marcio

I’m a bilingual Customer Support & Client Success professional focused on resolving complex inquiries fast while keeping service quality consistently high. I’ve managed high-volume client communications (1,200+ appointments/month) and delivered exceptional satisfaction ratings, averaging 9/10.

In my internship at Dr.Luis Albert Law Office, I handled omni-channel client support and triage, executing daily appointment-based service with clear, empathetic communication. I also drafted 450+ accurate documentation pieces and professional case updates to keep clients and workflows moving.

I earned “Employee of the Month” for my performance, high-volume capacity, and quality of service. I reinforced reliability by applying active listening, conflict resolution, escalation management, and SLA compliance to prevent issues from stalling or escalating unnecessarily.

Earlier, at the 12th Civil Court of Campo Grande, I supported operations through data entry, case categorization, and information retrieval within a high-volume internal database. I optimized administrative workflows and monitored strict service level agreements and internal deadlines to ensure zero missed procedural targets.