Open to opportunities

JULIANA MUSMANNO OLIVEIRA

@julianamusmannoolive

Message

Customer service and operations support professional specializing in client communication and scheduling.

Brazil

Message

What I'm looking for

I’m looking for a role where I can own customer communication, scheduling, and operational support—using organized admin processes, strong follow-ups, and tools like Excel/Sheets/CRM to keep clients and teams aligned.

I’m a customerserviceandadministrative professional with international experience in the UK and Brazil, specializing in client communication, scheduling, and operational support. I handle customer inquiries via phone and email, keep client records organized, and ensure clear follow-ups.

In my legal and advocacy work, I manage client communication and respond to inquiries professionally, coordinating meetings and appointments and maintaining organized documentation. I also support administrative workflows to keep communication timely and accurate.

Through receptionist and customer service roles, I’ve managed high-volume interactions and calendars for teams, handled reservations and customer requests, and maintained accurate customer data and records. I’m detail-oriented, highly organized, and effective in fast-paced environments where multitasking matters.

I’m fluent in English and Portuguese, with basic Spanish, and I’m comfortable working with tools like Microsoft Excel, Google Sheets, and CRM data entry. I bring strong time management, organization, and a client-focused approach to every task.

Experience

Work history, roles, and key accomplishments

Current

Lawyer / Legal Consultant

Current

Musmanno Advocacy

Jan 2018 - Present (8 years 5 months)

Managed client communications by handling inquiries via email and phone, ensuring timely follow-ups. Scheduled appointments, coordinated meetings, and maintained organized client records and documentation.

Client Communication Appointment Scheduling Meeting Coordination Timely Follow Ups Record keeping Documentation Management Multitasking

Legal Translator & Interpreter

Bond Turner

Apr 2025 - Dec 2025 (8 months)

Provided Portuguese–English interpretation during client interactions and legal consultations, ensuring clarity and accuracy. Supported administrative workflows, including documentation and client coordination.

Legal Interpretation Bilingual Communication Consultation Documentation Administrative Coordination Customer Service Email Communication

Receptionist

Tuckers Solicitors

Jan 2024 - Feb 2025 (1 year 1 month)

Answered inbound calls and handled customer inquiries professionally for legal teams. Scheduled appointments, managed calendars, and maintained accurate client records and organized documentation.

Inbound Calls Appointment Scheduling Calendar Management Client Records Administrative Support Professional communication

Receptionist

DoubleTree by Hilton

May 2023 - Dec 2024 (1 year 7 months)

Managed high-volume customer interactions through calls and in-person service, handling reservations and customer requests. Maintained accurate customer data and administrative records while delivering customer-focused support.

Data Entry Record keeping Administrative Support Multitasking Communication

Customer Service Assistant

MusicMagpie

Dec 2020 - Feb 2023 (2 years 2 months)

Responded to customer inquiries and provided support across multiple channels. Maintained customer records, supported transaction processing, and contributed to accurate internal data entry and operations.

Customer Service Data Entry Transaction Support Administrative Operations Time Management Record keeping

Accounting Assistant

Micelli Advogados

Jul 2016 - Jul 2017 (1 year)

Processed invoices and maintained financial records with attention to accuracy and organization. Supported administrative and data entry tasks for financial documentation.

Invoice Processing Financial Record Keeping Administrative Support Data Entry Organizational Skills Attention To Detail