At Koerich Comércio e Indústria & Kredilig, I handle a high volume of consumer cases involving credit, billing, and alleged debts, following each issue through to resolution.
I created standardized written response templates for PROCON complaints and supervise their use. I also keep case records current in the company's case management system.
Earlier, I drafted written responses and tracked deadlines as a Legal Assistant and Legal Intern. At Hospital de Olhos de Florianópolis, I served patients at the front desk and assisted ophthalmologists during outpatient exams.
