I'm managing IAM services at IQVIA, creating SOPs, optimizing processes, coordinating incidents, and developing dashboards and reporting across IAM domains. I also oversee server lifecycle and vulnerability remediation using tools including Datadog, ServiceNow, Qualys, Jira, and Microsoft Power Automate.
I've built my IAM background through roles at Lisbon Nearshore, supporting EU and US operations with Active Directory, ADFS, Saviynt, Azure, MFA, DNS, and identity troubleshooting. Earlier support and engineering work at Unily, Teleperformance Portugal, and other IT environments strengthened my experience in Office 365, Exchange, SharePoint, PowerShell, ticket resolution, and technical operations.
