SMsayan mukherjee
@sayanmukherjee2
Experienced professional in order management and customer success.
ZimbabweWhat I'm looking for
With over three years of experience in Order Management, Customer Success, Invoicing, and Quotation Management, I have honed my skills in end-to-end order processing and customer relationship management. My journey began at TelePerformance India, where I provided technical support for Flipkart, troubleshooting customer issues and ensuring satisfaction through effective communication.
Currently, I serve as a Senior Representative at Concentrix, managing the order-to-cash process for TD SYNNEX. My role involves optimizing cash flow, processing customer orders accurately, and ensuring compliance with regulations. I take pride in identifying process improvement opportunities and maintaining high standards of customer service, which has significantly contributed to my professional growth.
Experience
Work history, roles, and key accomplishments
Senior Representative TDsynnex Order to cash (OTC)
Concentrix
Jul 2024 - Present (11 months)
Managed the end-to-end customer order process for TD SYNNEX, optimizing cash flow and ensuring compliance. Processed customer orders accurately, coordinated with sales and supply chain for timely fulfillment, and generated/reviewed invoices.
Associate Cred
Globiva Pvt Ltd
Jun 2023 - Jun 2024 (1 year)
Managed warehouse logistics for onboarding product resellers, ensuring efficient inventory management and order fulfillment. Conducted seamless workflows for onboarding resellers, including credential verification and account setup in the warehouse management system.
Technical Support
TelePerformance India
Feb 2022 - May 2023 (1 year 3 months)
Provided technical support for Flipkart's products, troubleshooting customer issues and resolving them over the phone. This role focused on direct customer interaction and problem resolution.
Education
Degrees, certifications, and relevant coursework
Central Model School Barrackpore (Cbse)
10th, General
Grade: 7.4 cgpa
Completed secondary education with a focus on general subjects. Achieved a CGPA of 7.4.
SWAMI VIVEKANAND PUBLIC SCHOOL
12th, Science
Grade: 412
Completed higher secondary education with a focus on science subjects. Achieved a score of 412.
Baddi University of Emerging Sciences & Technology
B.Tech - Graduate, Electronic and communication
Graduated with a Bachelor of Technology degree. Focused on electronic and communication studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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