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Gulfam Khan

@gulfamkhan

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Experienced IT professional with expertise in System Administration and Technical Support.

India

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What I'm looking for

I want to make my career in the Cloud/DevOps/Sys Admin Domain and establish myself in this industry. Enough learning opportunities. Learn and perform so can grow with the company. Personal Growth.

My Self Gulfam Khan and I have more than 8 years of experience in Total and more than 4 years of experiance in Technical support/System Admin.

In my tenure, I have worked with clients from across the globe. My experience and expertise make me stand out from other candidates applying for this position. Completed Advanced Certification in DevOps and Cloud Computing - E&ICT IIT Roorkee and Intellipaat Also Completed Training for AMAZON WEB SERVICES (AWS) SOLUTIONS ARCHITECT - ASSOCIATE / AWS Technical Essentials from Simplilearn. I want to make my career in the Cloud/DevOps/Sys Admin Domain and establish myself in this industry.

Passionate about Customer service/Client Servicing and Technologies /Tools. I'm keen to embrace new challenges.

Timely result-oriented.

Ready to learn & Ready to help attitude.

Thanks :)

Experience

System Engineer

OakNorth Bank

Delivered top-notch assistance to users across the US, UK, and India. Streamlined asset preparation process for user convenience, significantly improving efficiency. Led new hire IT induction program, ensuring seamless integration and smooth on-boarding. Provided ongoing support to users, effectively resolving daily operational challenges. Created and managed user accounts in AD/Exchange, ensuring

User Support Active Directory

System Administrator / Administrator Cloud Infrastructure iCORE L2 support

Wipro

Worked with Northern Trust Bank, Chicago. Provided support to employees and partners. Users are facing issues with their login account, application not launching, created an account for the new user. Worked on Active Directory, IAM, Symantec, Service now (SNOW), SharePoint, Office 365, Multi-Factor Authentication, Single Sign on (SSO), Virtual Machine (VM) and many more other tools.

Active Directory IAM Single Sign On Multi Factor Authentication

Sr. Travel consultant

Interglobe Technologies (IGT)

Worked for United Airlines PNR creation, Handling scheduled changes, miss connection, working on IRROPS (Irregular operations) which require immediate action and provide the best option available with us and reissuing the PNR.

Customer Relationship Manager (CRM)

AVA LIFESTYLE PRODUCT AND SERVICES PVT LTD (Rentickle.com)

No description provided

Sr. Process Associate

Convergys India Pvt Ltd

Worked for Citi Bank. Provided support to US consumers with banking related queries/concerns. Also provided technical support to the customer who's having issues with their account, troubleshoot, took payment over the phone and helped them to make Balance transfer and introduced the benefit and features of the card, provided end to end support.

Customer Support