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Mayur Thapa

@mayurthapa

System Engineer at Oaknorth Bank managing IAM operations and streamlining user onboarding, access provisioning, and offboarding.

India

Message

At Oaknorth Bank, I manage IAM operations, including user onboarding and offboarding, access provisioning and revocation, MFA, and SSO. I’ve streamlined user lifecycle processes and support Microsoft 365, Exchange Online, and enterprise endpoints.

Previously, at Cognizant Technology Solutions, I led a shift team handling L1–L2 support operations and escalations, supporting Azure VDI and infrastructure. I also managed ServiceNow dashboards and incident reporting while delivering IT support to 5,00,000+ global users.

Experience

Work history, roles, and key accomplishments

Current

System Engineer

Current

Oaknorth Bank

Jan 2026 - Present (9 months)

Managed IAM operations, user lifecycle management, access provisioning, and technical support for Microsoft 365 and enterprise endpoints. Administered Microsoft Intune for device management and compliance.

Access Provisioning MFA SSO Microsoft 365 Exchange Online Microsoft Intune IT inventory Hardware Procurement Windows Support Endpoint troubleshooting Microsoft Entra ID Azure AD Identity Lifecycle Management

Senior System Engineer (Shift Lead)

Cognizant Technology Solutions

Jan 2023 - Jan 2026 (3 years)

Led a shift team managing L1-L2 support operations and escalations, conducted stakeholder calls, and ensured SLA compliance. Provided technical support for Azure VDI and core applications, and managed ServiceNow dashboards and audits.

L1 L2 Support Escalation Management SLA Management Azure Virtual Desktop ServiceNow SCCM Active Directory Incident Management Stakeholder Communication ITIL

Network Analyst

HCL Technologies

Jan 2020 - Jan 2021 (1 year)

Administered Active Directory accounts and user access controls, supported AT&T gateway servers, and monitored infrastructure using ILO servers. Provided remote troubleshooting and handled server escalations.

Active Directory User Access Control Server Monitoring ILO Remote troubleshooting Escalation Handling Documentation

Business Development Analyst (Intern)

Lido Learning

Jan 2020 - Jan 2020 (0 months)

Supported business development efforts in an EdTech startup, conducted prospecting calls, product demos, and client follow-ups. Assisted with sales presentations and maintained CRM records.

Business Development Prospecting Product Demonstrations Client Follow up CRM Sales Presentations Digital Campaigns