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Jorge Ramírez Zamora

@jorgeramrezzamora

Junior Full Stack Developer building responsive web applications, including a Next.js e-commerce storefront and a Docker-orchestrated multi-service platform.

Guatemala

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What I'm looking for

I'm seeking a Junior Full Stack, Front End, or Software Developer role.

I built Red Mangrove, a fishing-gear e-commerce storefront, from scratch with Next.js and TypeScript. It includes a responsive layout, product filtering, multi-criteria sorting, and pagination.

For my Numerical Methods Platform project, I architected a multi-service application with a .NET REST API, a Python computation worker, a Vite front end, and a SQL database, orchestrated with Docker Compose.

At TELUS, I resolved customer technical support incidents and explained root causes in English. I documented cases and escalated complex issues to engineering teams with reproduction steps and prior findings.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

TELUS

Nov 2022 - Mar 2026 (3 years 4 months)

Resolved first-level incidents for telephony customers, running remote diagnostics to isolate root causes. Communicated technical root causes in English to non-technical customers and documented cases in CRM systems.

Remote Diagnostics Root Cause Analysis CRM Technical Documentation English Communication

Data Entry Assistant

Hotel Las Victorias

Mar 2022 - Oct 2022 (7 months)

Maintained daily room availability, revenue, expense, and reservation records in spreadsheets. Prepared monthly inventory reports and ensured accuracy across digital records.

Data Entry Spreadsheets Inventory Reporting Record keeping

Education

Degrees, certifications, and relevant coursework

Universidad Mariano Galvez

Bachelor of Engineering, Computer Science / Systems Engineering

2024 -

Pursuing a Bachelor of Engineering in Computer Science and Systems Engineering, with expected completion in 2028. Coursework includes Algorithm Analysis, Data Structures, Numerical Methods, Databases, and OOP.