At IBC- Everise, I assisted customers with application and account issues, including password resets and coupon redemptions.
At Teleperformance – Cox, I resolved issues with Internet, cable, and television services. I also activated modems using multiple tools and commands and upsold home and building security services.
At Alcentra – Alder, I guided customers in configuring security systems through app and web platforms, oversaw complete installations, and managed and created user accounts.
I’ve also assisted hundreds of customers with technical and account-related issues. My training includes Advanced Excel, Power BI with AI, and Python.
