Looking for a job

Alexander AC

@alexanderac

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Service-oriented web developer eager to enhance technical skills.

Guatemala

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What I'm looking for

I seek a role that emphasizes development and automation in a collaborative environment.

I'm a dedicated web developer with a strong focus on technical support and development. Currently, I work at Ubiquo Labs SA, where I have resolved over 1,300 technical tickets, providing critical support to clients across various sectors. My role involves not only troubleshooting but also mentoring new support engineers, which has significantly reduced onboarding time.

In my current position as a Technical Solutions Developer, I created a transactional dashboard that improved monitoring and decision-making by 95%. My academic projects, including a Women's Clinic Management System, showcase my ability to apply my skills in real-world scenarios. I am passionate about continuous learning and am currently pursuing a Master's Degree in Computer Security.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer II

Current

Ubiquo Labs SA

Mar 2024 - Present (1 year 3 months)

In a semi-senior position, I resolved over 1,300 technical tickets across various platforms, providing critical support to clients in sectors like banking and credit agencies. I led training sessions for new engineers and automated common requests, significantly improving ticket resolution efficiency.

Technical Support Incident Management Client Communication Automation Training Problem Solving Multi Country SMS Messaging Dashboard Development Mentorship Performance Monitoring

Current

Technical Solutions Developer

Current

Ubiquo Labs SA

Sep 2024 - Present (9 months)

I developed a transactional dashboard for SMS transactions and the FBM/Meta environment, enhancing monitoring and decision-making processes. I also created tools for support ticket resolution and implemented critical incident alerts, improving operational efficiency.

Dashboard Development Next.js TailwindCSS MongoDB Automation Reporting

Academic Projects

Self Employed

Jan 2019 - Jan 2024 (5 years)

Developed various academic projects including a Women's Clinic Management System and a Corpomedic Web System, utilizing technologies like Next.js, NestJS, and PHP. These projects were integral to my Bachelor's degree in Systems Engineering.

Project Management Next.js NestJS PHP HTML5 CSS Bootstrap Database Management Software Development Team Collaboration

Education

Degrees, certifications, and relevant coursework

Mariano Galvez University of Guatemala

Master's Degree, Computer Security

2024 - 2025

Currently pursuing a Master's Degree in Computer Security, focusing on protecting systems and networks from cyber threats. This program enhances my knowledge in security protocols and risk management.

Oracle Next Education – Alura LATAM

Certification, Backend Development

2023 - 2023

Completed a Backend Route course focusing on Spring Services, which provided in-depth knowledge of backend development and service-oriented architecture.

Mariano Galvez University of Guatemala

Bachelor's Degree, Systems Engineering

2019 - 2023

Completed a Bachelor's Degree in Systems Engineering with a focus on developing software solutions and managing IT projects. The curriculum included practical projects that enhanced my technical skills in various programming languages and frameworks.