Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
JR@betoruano94
Proactive Mechatronics Engineer with expertise in IT and customer service.
GuatemalaI am a Mechatronics Engineer currently completing my thesis at Universidad del Valle de Guatemala. My educational background has equipped me with a strong foundation in engineering principles, and I pride myself on my ability to learn quickly and adapt to new challenges. My proactive nature allows me to anticipate and solve problems effectively, ensuring a well-organized work environment.
In my professional journey, I have gained valuable experience in various roles, including as an IT Manager and Expert Rater at TELUS Digital. I have successfully managed IT teams, implemented systems to automate processes, and provided exceptional customer service in multiple languages. My technical skills include proficiency in software such as AutoCAD, MATLAB, and Python, which I have utilized to enhance operational efficiency and drive performance improvements.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
TELUS International
Jan 2024 - Present (1 year 10 months)
Currently working as an Expert Rater, analyzing guidelines to enhance AI performance, providing feedback on queries, and engaging in consensus sessions with global teams. Responsible for understanding statistical metrics to drive performance improvement and staying updated with cultural trends.
TELUS International
Feb 2023 - Jan 2024 (11 months)
Provided customer service in English, Spanish, and Italian for a website management platform, assisting users with inquiries and technical issues.
Secretaría de Comunicación Social de la Presidencia
Jan 2022 - Dec 2022 (11 months)
Managed IT operations, including maintenance of computer programs and network systems, automation of internal processes, and supervision of the IT team. Ensured optimal functioning of computer equipment and provided IT-related advice to other departments.
Laboratorios, equipos e instrumentos, S.A.
Feb 2020 - Jun 2020 (4 months)
Conducted pre-sale reviews and provided maintenance and repair services for laboratory equipment used in concrete and soil studies.
TELUS International
Jul 2018 - Mar 2020 (1 year 8 months)
Served as a customer service agent for sports smartwatch users, providing assistance in English, Spanish, and Italian.
Servicios de ingeniería MCM de Guatemala, S.A.
Nov 2018 - Apr 2019 (5 months)
Responsible for the maintenance and development of field and laboratory equipment for soil studies.
Degrees, certifications, and relevant coursework
UGBachelor of Science, Mechatronics Engineering
2012 -
Currently working on the thesis for the Mechatronics Engineering degree.
Bachiller en ciencias y letras, General Studies
2011 - 2011
Completed high school with a focus on sciences and letters.
Software and tools used professionally
GuatemalaYou can contact José Roberto and 90k+ other talented remote workers on Himalayas.
Message José Roberto
APAlvaro Paz
Manager, HCL Tech
JMjose montealegre
Solutions Integrator and Innovator, Integra Logistics
NVNimrod Valenzuela
Resolution Supervisor, Nearsol
COCarlos Orellana
Deployment Project Manager, Comviva Technologies
ASAlain Salvador
Bachelor’s Degree in Electronics Engineering, USAC
DUDan User
Country Manager, Wellet
DLDiana De Leon
Tech Lead, Servir
Jose Campos
Senior Technician, Help Desk, IJM (International Justice Mission)
EHEdwin Hernández
Lead Engineer & Project Manager, HERSA Diseño y Construcción
DJ MM
Customer Service Representative, TELUS International
