JRJosé Roberto Ruano
@betoruano94
Proactive Mechatronics Engineer with expertise in IT and customer service.
GuatemalaWhat I'm looking for
I am a Mechatronics Engineer currently completing my thesis at Universidad del Valle de Guatemala. My educational background has equipped me with a strong foundation in engineering principles, and I pride myself on my ability to learn quickly and adapt to new challenges. My proactive nature allows me to anticipate and solve problems effectively, ensuring a well-organized work environment.
In my professional journey, I have gained valuable experience in various roles, including as an IT Manager and Expert Rater at TELUS Digital. I have successfully managed IT teams, implemented systems to automate processes, and provided exceptional customer service in multiple languages. My technical skills include proficiency in software such as AutoCAD, MATLAB, and Python, which I have utilized to enhance operational efficiency and drive performance improvements.
Experience
Work history, roles, and key accomplishments
Expert Rater
TELUS International
Jan 2024 - Present (1 year 6 months)
Currently working as an Expert Rater, analyzing guidelines to enhance AI performance, providing feedback on queries, and engaging in consensus sessions with global teams. Responsible for understanding statistical metrics to drive performance improvement and staying updated with cultural trends.
Trilingual Customer Service Agent
TELUS International
Feb 2023 - Jan 2024 (11 months)
Provided customer service in English, Spanish, and Italian for a website management platform, assisting users with inquiries and technical issues.
IT Manager
Secretaría de Comunicación Social de la Presidencia
Jan 2022 - Dec 2022 (11 months)
Managed IT operations, including maintenance of computer programs and network systems, automation of internal processes, and supervision of the IT team. Ensured optimal functioning of computer equipment and provided IT-related advice to other departments.
Technical Service and Support Engineer
Laboratorios, equipos e instrumentos, S.A.
Feb 2020 - Jun 2020 (4 months)
Conducted pre-sale reviews and provided maintenance and repair services for laboratory equipment used in concrete and soil studies.
Maintenance and Development Technician
Servicios de ingeniería MCM de Guatemala, S.A.
Nov 2018 - Apr 2019 (5 months)
Responsible for the maintenance and development of field and laboratory equipment for soil studies.
Trilingual Customer Service Agent
TELUS International
Jul 2018 - Mar 2020 (1 year 8 months)
Served as a customer service agent for sports smartwatch users, providing assistance in English, Spanish, and Italian.
Education
Degrees, certifications, and relevant coursework
UGUniversidad del Valle de Guatemala
Bachelor of Science, Mechatronics Engineering
2012 -
Currently working on the thesis for the Mechatronics Engineering degree.
Colegio Verbo No.1
Bachiller en ciencias y letras, General Studies
2011 - 2011
Completed high school with a focus on sciences and letters.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Job categories
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