At LastPass Guatemala, S.A., I handle escalated customer issues that Level 1 agents can’t resolve, providing technical support for phones, browsers, and extensions.
I also train new Level 1 and Level 2 support hires and assist with quality assurance. When my supervisor is on vacation, I cover their duties and manage their tasks to maintain team performance and efficiency.
At Telus, I provided technical support for devices and services, mentored new hires, and served as an escalation focal point for network issues. Earlier, at World Connection, I offered relevant products and additional services and supported floor operations.
