Open to opportunities

guillermo prado

@guillermoprado

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Bilingual legal intake and client care specialist focused on accurate case support.

Nicaragua

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What I'm looking for

I’m looking for a role where I can support legal or client-facing teams with bilingual communication, accurate recordkeeping, and organized case management. I want a fast-paced environment that rewards confidentiality, attention to detail, and reliable follow-through.

I’m a bilingual professional who bridges legal intake, client communication, and administrative precision to keep cases moving smoothly. I handle client inquiries with clarity, provide timely case updates, and qualify potential clients by gathering critical documentation for attorney review. In fast-paced environments, I focus on accuracy, confidentiality, and consistent service standards.

In my legal support roles, I’ve supervised and supported filing teams, drafted summons and complaints, evaluated client contracts, and managed high-volume Lemon Law vehicle defect intake. I also maintain organized client files and ensure legal documents are filed and served in compliance with court requirements. I strengthen case management by tracking details carefully and maintaining accurate records across systems like MyCase, Filevine, and Zoho CRM.

Before that, I built a strong customer-first foundation through high-volume customer service and interpretation work, including HIPAA-compliant medical interpretation. I supported 60+ customers daily with a satisfaction rate over 90%, managed support tickets, and coordinated interpreter access across hospital departments. I bring that same calm, structured approach to every interaction—listening actively, documenting precisely, and escalating complex issues to the right experts.

Experience

Work history, roles, and key accomplishments

Legal Assistant

Downtown L.A. Law Group

Aug 2023 - May 2026 (2 years 9 months)

Led and supported filing clerk operations to ensure accurate, timely document processing, including drafting and filing summons and complaints. Managed high-volume Lemon Law vehicle defect intake, maintained client files, and entered intake/case data into CRMs (Filevine, Zoho) while supporting attorney review and client communications.

Summons & Complaint Drafting Contract Review Lemon Law CRM Data Entry (Filevine)CRM Data Entry (Zoho)File Management Documentation Management Team Supervision

Client Care Specialist

The Law Firm of Moumita Rahman, PLLC

Mar 2025 - Mar 2026 (1 year)

Provided monthly case updates and handled inbound calls and client inquiries, escalating complex issues to attorneys to support smooth case management. Managed client data in MyCase and executed legal intake by qualifying potential clients and collecting critical documentation for attorney review.

Client intake Inbound Calls Legal Documentation Case Management Lead Qualification

Customer Service Representative

Foundever

Oct 2021 - Aug 2023 (1 year 10 months)

Assisted 60+ customers daily, maintaining customer satisfaction above 90% while providing consecutive first-person interpretation services. Managed support tickets and coordinated interpreter services across hospital departments, reviewing medical claims and translating complex medical terminology in HIPAA-compliant consultations.

Customer Service HIPAA compliance Medical Claims Review Hospital Department Coordination

Sales Representative (Team Lead)

Adler Solution

Jul 2019 - Oct 2021 (2 years 3 months)

Supervised, mentored, and coordinated a team of 8 sales representatives to meet and exceed monthly revenue targets while managing the full sales cycle. Performed audio remote interpreting with basic troubleshooting and managed digital customer touchpoints via Facebook, Instagram, and WhatsApp.

Sales Pipeline Management Upselling Cross selling Remote Interpreting Lead Follow Up Troubleshooting

Education

Degrees, certifications, and relevant coursework

Oscar Chavarria Duarte

High School, Languages

2010 - 2014

Grade: English C1

Activities and societies: Legal intake & case management, HIPAA compliance; CRM and client communication tools (Filevine, MyCase, Zoho CRM, Bitrix24, Zendesk).

Completed high school coursework in Languages with bilingual proficiency in English (C1) and Spanish (native). Covered legal intake and case management support, including client documentation and case tracking.