Javier Bolaños

Managed retention for a major cable/internet/phone provider, negotiating with churn-risk customers and upselling service upgrades to exceed retention and sales targets. Analyzed accounts to recommend tailored packages.

Worked in the sales department for a dietary supplement company, managing customer inquiries, processing orders, and contributing to team sales targets. Engaged customers directly to drive conversions and revenue.

Handled international customer calls, resolved inquiries, and supported global customers to maintain service satisfaction during a two-year tenure. Consistently met performance metrics for call handling and quality.

Performed customer-facing roles including billing, cash handling, tours and event organization, and provided English-language support to guests throughout employment.

Provided guest services including billing, cash handling, tour organization, and English-language customer support to enhance guest experience during multiple short-term engagements.

Assisted HR with attendance control, payroll and INSS processing, and issuance of employment certificates, improving administrative accuracy during a six-month period.

Drafted and prepared discovery documents including requests for admission, production, and interrogatories based on factual allegations, ensuring timely delivery to attorneys. Supported case preparation and document management.

Completed a Technical Across Programming course.

Completed Computer Operator technical certification endorsed by INATEC.

Completed secondary education at Colegio Guadalupe in Granada.

Completed a Preventive Maintenance (PC) technical course.

Completed primary education at Salesian College.

Completed an English course for Call Center (October–December 2013).

Attended a Market Strategies seminar in November 2010.

Completed English language courses levels I–VI and Conversation I–III.