Gaby Zamorio
@gabyzamorio
Customer service and legal support professional specializing in case follow-up and medical records verification.
NicaraguaWhat I'm looking for
I’m a customer service and legal support professional with over 5 years of experience supporting U.S.-based clients across legal, financial, and customer service environments. I’m known for maintaining strict compliance, meeting deadlines, and keeping cases moving with accurate documentation and clear communication.
In my most recent role, I managed a post-intake legal caseload, coordinating the request, collection, and verification of medical records and supporting documentation to reduce processing delays and improve case readiness. I handled inbound client calls and inquiries, providing timely case updates and gathering the critical information needed for case progression.
Previously, I supported U.S. customers through inbound and outbound calls while managing collections activities such as payment reminders, negotiations, and account follow-ups. I also worked in insurance customer support where I screened customers based on established criteria, verified eligibility before routing qualified leads, and followed scripts and compliance guidelines.
Experience
Work history, roles, and key accomplishments
Customer Service Legal Account
Landterra
May 2025 - Apr 2026 (11 months)
Managed a post-intake legal case caseload to ensure compliance with procedures and strict deadlines. Coordinated request, collection, and verification of medical records, maintained client updates, and reduced processing delays to improve case readiness.
Customer Service & Collections
Connect International
Sep 2021 - Apr 2025 (3 years 7 months)
Handled inbound and outbound calls for U.S.-based customers and managed collections activities, including payment reminders, negotiations, and account follow-ups. Explained balances and payment options clearly, resolved concerns while maintaining compliance, and accurately documented interactions in internal systems.
Insurance Customer Support
Accedo Technologies
Mar 2021 - Aug 2021 (5 months)
Supported an insurance campaign by qualifying and screening customers based on established criteria and verifying information for eligibility. Routed qualified leads to the sales team, followed scripts and compliance guidelines, and maintained clear professional communication.
Education
Degrees, certifications, and relevant coursework
National Autonomous University of Nicaragua (UNAN-Managua)
Bachelor’s Degree in Civil Engineering, Civil Engineering
2011 - 2017
Earned a Bachelor’s Degree in Civil Engineering at UNAN-Managua in Managua, Nicaragua from 2011 to 2017.
Colegio Una CitaconDios
High School Diploma, Science & Humanities
1998 - 2009
Completed a High School Diploma with a Science & Humanities focus at Colegio Una CitaconDios in Managua, Nicaragua.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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