Ana Hall

Led a sales-driven CRM strategy that increased customer loyalty and improved client engagement through implemented sales scripts and workflows. Analyzed customer data to identify trends and provided actionable insights to sales and marketing teams.

Delivered clear, professional communication between healthcare providers and patients in English and Spanish, ensuring accurate interpretation of medical information. Supported service quality and patient satisfaction through precise bilingual communication.

Reviewed and processed dispute claims ensuring accuracy on clients' credit bureau reports and assisted sales with client queries to streamline onboarding. Maintained data accuracy and compliance in dispute resolution workflows.

Supervised a team of customer service agents supporting virtual health consultations, improving service delivery and operational efficiency. Managed training and performance to meet telemedicine support metrics.

Provided bilingual customer support and product upselling to a North American client base, consistently meeting and exceeding monthly metrics and sales conversion goals. Supported social media content and customer engagement initiatives.

Drafted commercial contracts, legal documents, and assisted in preparing discovery requests and responses while supporting attorneys with document review and case preparation. Maintained confidential records and ensured timely follow-up on case tasks.

Delivered high-quality English and Spanish customer service and supported product knowledge training for new hires, contributing to improved team performance and customer satisfaction.

Completed a Postgraduate Diploma in International Relations & Negotiations.

Completed a Bachelor’s Degree in International Relations & Foreign Trade with instruction in English and Spanish.