Open to opportunities

Ander Montenegro

@andermontenegro

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Versatile legal assistant with strong case management and communication skills.

Nicaragua

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What I'm looking for

I am looking for a role that values efficiency and quality service, where I can utilize my legal and customer service skills to support clients and teams effectively.

With over three years of experience as a Legal Assistant and Case Manager, I have developed a versatile skill set that allows me to excel in various roles within the legal and customer service sectors. My background includes organizing and preparing essential documentation for adjudication, managing client communications, and facilitating smooth case progression for attorneys. I pride myself on my attention to detail and my ability to provide clients with timely updates, enhancing their understanding of the legal process.

In my previous role as a Team Leader at GOHealth Insurance, I successfully led a team of sales representatives, focusing on performance coaching and skill development. I monitored sales calls to identify opportunities for improvement and ensured that our team met sales targets while maintaining high standards of service and compliance. My bilingual abilities in Spanish and English have been instrumental in communicating effectively with diverse clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Legal Assistant II

DTLA Law Group

Jan 2021 - Jan 2025 (4 years)

Provided comprehensive legal assistance by organizing and preparing documentation for case management, facilitating communication with clients and insurance companies, and supporting attorneys with administrative tasks. Bilingual in Spanish and English, focused on improving client understanding and case progression.

Legal Support Client Communication Administrative Support Team Leadership Customer Service

Team Leader

GOHealth Insurance

Jan 2020 - Jan 2021 (1 year)

Led a team of insurance sales representatives, providing coaching and guidance to improve sales performance and customer engagement. Monitored calls for quality assurance and ensured compliance with sales targets while maintaining high service standards.

Team Leadership Sales Coaching Performance Monitoring Customer Engagement Time Management Compliance Communication Skills Sales Strategy

Education

Degrees, certifications, and relevant coursework

Keiser University - Latam Campus

Associate degree, Business Administration

2024 -

Grade: 95%

Activities and societies: Courses include advanced use of Excel, multitasking, bilingual communication in English and Spanish, and time management.

Currently pursuing an Associate degree in Business Administration, focusing on management principles and business operations, with a current grade of 95%.

San Marcos University

Associate degree, Accounting

2020 - 2021

Grade: 94%

Completed an Associate degree in Accounting with a focus on financial principles and practices, achieving a high grade of 94%. Developed skills in attention to detail, organization, and accuracy.