Jose Bladimir Alvarez Alonzo

Served as the primary point of contact for evaluating potential personal injury cases and handling intake via phone. Answered high-volume inbound calls, responded to clients via phone/email/chat, coordinated intake schedules, and maintained client relationships to ensure satisfaction.

Acted as the first point of contact for client intake and helped qualify personal legal matters based on established protocols. Screened potential cases, managed the attorney’s calendar, provided compassionate client support, and was awarded Employee of the Month for performance.

Conducted initial client intake, ensuring accurate data collection, and provided customer service in English and Spanish. Maintained organized client and firm records, supported internal teams, and communicated with clients via phone/email/chat, with recognition for solutions that reduced troubleshooting by 15%.

Conducted onboarding meetings, product tours, and product demos to help customers understand their context and goals. Educated customers, optimized product setup, removed roadblocks to adoption, improved retention, and assisted customer support with issues.

Generated compliant prospecting lists of decision-makers in target accounts and booked outbound meetings through cold calls, emails, and social outreach. Followed up with prospects and managed relationships with existing clients while delivering marketing content and using LinkedIn, CRM, and sales enablement tools.

Managed incoming customer calls and chat and provided appropriate follow-up, including outbound calls when needed. Escalated issues appropriately and supported equipment replacement by collecting required information and sending affidavits before device replacement.

Built and maintained customer relationships to enhance loyalty and lifetime value. Communicated with customers to retain services and quickly devise solutions to customer problems.

Presented and explained service offerings to convert qualified inbound leads into customers. Followed up with prospects, tracked activities and outcomes in internal systems, and worked toward individual and team sales targets.

Studied system engineering at UCC from 2000 to 2004.

Completed training on handling Lemon Law cases.

Completed training on how to qualify personal injury cases.

Attended Roy W Brown Middle School from 1985 to 1990.