Denilson Tavares

Conducts legal intake calls with prospective Personal Injury clients, gathering detailed information about accidents, injuries, and medical treatment. Maintains accurate intake records and builds rapport with clients during sensitive situations.

Served as first point of contact for prospective clients, conducting intake according to Social Security Disability eligibility guidelines. Recognized as a top performer with first-place monthly performance bonuses.

Conducted outbound calls to property owners, qualified prospects, and followed up on expired offers and older leads. Built rapport and maintained organized lead information to support the sales process.

Provided real-time English-Spanish interpretation through phone and video calls during medical-related conversations. Maintained accuracy, professionalism, confidentiality, and clear communication.

Handled medical-bill collections, payment follow-ups, and customer action plans while following FDCPA requirements.

Provided support for restaurant POS software and hardware, including menus, promotions, payroll, and billing processes.

Resolved customer concerns, built rapport, and handled claims related to negative service experiences.

Handled inbound sales calls and recommended service plans and devices based on customer needs and budgets.

Provided Apple device support through phone, email, and chat while guiding customers through troubleshooting.

Coursework in Engineering in Environmental Quality from Managua Central American University (UCA) from 2014 to 2018.

Bachelor of Science in Literature and Philosophy from Managua Loyola's Institute from 2009 to 2013.